This Privacy Policy applies specifically to the Air CRM application developed and operated by Air Ecosystems.
Effective Date: 21 March 2026
This Privacy Policy describes how Air Ecosystems (legal entity: ООО «Системахои Раками» (LLC “Sistemahoi Rakami”)) collects, uses, stores, and processes data when users interact with the Air CRM and related products.
Air Ecosystems is the owner and operator of the Air CRM platform.
1. Company Information
Company Name: Air Ecosystems
Legal Entity: ООО «Системахои Раками» (LLC “Sistemahoi Rakami”)
Address: Dushanbe, Tajikistan, Ayni 24a
Email: info@air.tj
Website: https://air.tj
Air CRM is a customer relationship management (CRM) system designed to help businesses manage communications, sales, and customer interactions across multiple channels.
2. Data We Collect
We may collect and process the following types of data:
2.1 User Account Data

• Name
• Email address
• Phone number
• Business information

2.2 Messaging Data (Meta Platforms)
When users connect their accounts from Meta platforms (Facebook, Instagram, WhatsApp), we may access:

• Messages sent to the business
• Sender profile information (name, username, profile picture where available)
• Message timestamps and metadata

We process this data strictly on behalf of business users who connect their Meta accounts to Air CRM.
2.3 Technical Data

• IP address
• Device and browser information
• Log data

3. How We Use Data
We use collected data strictly to provide and improve Air CRM services, including:

• Displaying messages in a unified inbox
• Enabling businesses to respond to customer inquiries
• Storing communication history
• Automating workflows and notifications
• Improving system performance and analytics

We do not sell, rent, or share personal data with third parties for advertising purposes.
4. Integration with Meta Platforms
Air CRM integrates with Meta platforms, including:

• Facebook
• Instagram
• WhatsApp

We use official Meta APIs to:

• Retrieve incoming messages
• Send replies on behalf of the business
• Manage conversations within the CRM interface

All data received from Meta platforms is processed in accordance with Meta Platform Terms and Policies.
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect user data, including:

• Secure data storage
• Encryption where applicable
• Access control and authentication

6. Data Retention
We retain data only as long as necessary to provide our services or comply with legal obligations.
We do not retain Meta platform data longer than necessary to provide our services.
7. Data Deletion
Users can request deletion of their data at any time. Upon request, we will delete all associated data from our systems in accordance with applicable laws and Meta Platform requirements.
To request deletion:

• Email: info@air.tj
• Or use the following URL:
• https://air.tj/auth/delete-data

We will process deletion requests within a reasonable timeframe.
8. User Rights
Users have the right to:

• Access their data
• Request correction
• Request deletion

9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact:
Air Ecosystems
Email: info@air.tj
Website: https://air.tj